Shipping & Delivery

1. DHL is our logistics partner

Your order will be delivered to your specified delivery address by DHL. Delivery to P.O. boxes or poste restante addresses is not possible. Unfortunately, we do not offer express delivery, even for an additional fee.

Once we have handed your parcel over to DHL, we will send you an email confirming that your order has been dispatched.

2. Where can I have my online order delivered?

If you have ordered from us before, your delivery address is saved in the personal details section of your customer account. You can view and change it at any time here. You can also enter an alternative delivery address and have your order delivered to an address of your choice.

Of course, you can also have your order delivered to a DHL Packstation parcel locker.

To do so, enter your name as usual. In the delivery address section, enter “Packstation” followed by its number (e.g. “Packstation 123”) instead of the street name and house number. Enter your Postnummer (DHL customer number) in the “Address line 2” field. Please also enter the postcode and town or city of the Packstation in the relevant fields.

For delivery to a Packstation, please provide the following details:

FieldInformation to enter

First name: Your first name

Last name: Your last name

Street / house number: Packstation 123

Address line 2: Your Postnummer (DHL customer number)

Postcode: The postcode of the Packstation

Town / city: The town or city where the Packstation is located

All delivery details you have entered will be displayed again on the order summary page for you to review. Please note that we currently ship all orders exclusively via DHL.

3. Where are orders shipped from?

All orders are shipped from our warehouse in Nuremberg at the following address:

TOPCO Retail Logistik GmbH & Co. KG
C/O HILTL Hosen-Manufaktur
Kirchhoffstr. 5
90431 Nürnberg

4. Which countries does HILTL deliver to?

HILTL delivers to EU countries, as well as Switzerland and Norway. The country selection at checkout determines which delivery destinations are available.

• Belgium
• Denmark
• Germany
• Estonia
• Finland
• France
• Greece
• Ireland
• Italy
• Croatia
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Monaco
• Netherlands
• Norway
• Austria
• Poland
• Portugal
• Romania
• Sweden
• Switzerland
• Slovakia
• Slovenia
• Spain
• Czech Republic
• Hungary
• Cyprus

If a country cannot be selected at checkout, we do not currently offer delivery to that destination. Delivery to the USA is currently not available.

5. How much does shipping cost?

Shipping within Germany is free of charge.

Deliveries to Austria: €4.99
Deliveries to other EU countries: €7.49
Deliveries to non-EU countries (including Switzerland): €14.20

Customs duties and fees for deliveries outside the EU, including Switzerland

Deliveries to countries outside the EU may be subject to additional customs duties and fees. These are calculated individually for your order and displayed at checkout.

6. How long does delivery take?

Delivery usually takes 2–5 working days after we have handed your order over to DHL. We will notify you by email as soon as your order has left our warehouse. Please note that next-day delivery is not guaranteed.

You can also track your delivery with DHL using your tracking number. If you have any questions about your delivery, our customer service team will be happy to help.

7. What should I do if my parcel has not arrived after a week?

As soon as your order has left our warehouse, you will receive a detailed dispatch confirmation by email. DHL usually takes 2–5 working days to deliver your parcel.

If your parcel has not arrived within the usual delivery time, please contact our customer service team so that we can investigate its whereabouts on your behalf.

8. What should I do if my parcel or the items arrive damaged?

If you receive a damaged parcel, you can file a damage report with DHL or at your nearest post office within 7 working days. Please bring the damaged parcel with you when reporting the damage.

We recommend taking photos of the damaged parcel and keeping a copy of the damage report until the matter has been fully resolved and DHL has notified you of the outcome. Please then contact our customer service team.

9. What happens if I am unavailable at the time of delivery and my parcel cannot be delivered?

If your parcel cannot be delivered to you, it may be left with a neighbour or held at a nearby post office for 7 working days. Please check the DHL delivery notification in your letterbox for details.

If you do not collect your parcel from the post office within 7 working days, it will be returned to our warehouse.

If you have not received a DHL notification in your letterbox, please contact our customer service team so that we can check the whereabouts of your parcel and request an investigation if necessary.